1. Why implement ISO 9001:2015 Quality
Management System (QMS)?
GOOD
·
This
is not mandatory or required by law here to implement it.
·
It’s
voluntarily and decided by Company / Organization to do it or not.
·
When
effectively implemented, it demonstrates to Organization’s customers /
potential customers that a system is in place to ensure product/service quality
in accordance to customer’s requirements and needs.
BAD
·
Extra
documentations and trainings of staff with added responsibilities.
·
Expanded
job scope & responsibilities for appointed person in charge of QMS.
·
Extra
cost of Certification and Surveillance audit fees (long-term recurring costs).
2. Why implement integrated management
system (IMS) to include ISO 9001:2015 Quality Management System (QMS)?
GOOD
·
Same
good points as in Question 1.
·
Manage
as one integrated system. No need to manage separate management systems if
Organization already has one or more management systems implemented.
·
Add
documentations and records for ISO 9001 to meet Standards’ requirements.
·
Save
time & effort to implement and train staff who are already familiar with
existing management system.
BAD
·
Extra
documentations and trainings of staff with added responsibilities.
·
Expanded
job scope for appointed person in charge of existing systems.
·
Extra
cost of Certification and Surveillance audit fees (long-term recurring costs).
·
All
Certification Bodies charge higher fees for integrated management system
as they need to put in more man-days for audits. It’s their “justifications” to
quote you higher fees.
3. How to know if Consultant is
reliable & trustworthy ?
·
Interview
the Consultant in-person whom you are going to work with. Just
like you are hiring an employee to work for you.
·
Check
Consultant’s backgrounds, qualifications and experience for your industry.
·
Ask
lots of relevant questions. Ask how many projects have been completed. What
difficulties Consultant faces.
·
Ask
about the consultancy process and measurable deliverables.
·
Ask
how the knowledge and skills are imparted to your staff / persons to implement
the systems.
4. Why is it better to use same
Consultant for other system ?
GOOD
·
Consultant already knows your management systems and processes.
·
Consultant already knows your people and their style and
behaviours.
·
SME / Organization already knows the quality, behaviour and style
of Consultant, so it’s easier to collaborate. Success rate is guaranteed.
·
Consultant keeps confidentiality of your management system and do
not sell your system documentations to other clients for quick profits (Copy
& Paste money-making tactics).
·
Consultant charges a reasonable fee, not exorbitant fees as he/she
already knows what are needed to meet requirements.
·
After project completion, Consultant usually provides free
consultations and support and quick response.
BAD
None.
5. Why is it risky to take the lowest
quotation ?
Never trust the lowest quote because :
·
Provider’s sales people always aim to make sales and quote lower.
They take commissions for every project sign-ups. So their tactics is quantity,
not quality.
·
You always meet the Sales people, not the Consultant they provide
you. You do not know who you are going to get till the first project meeting.
·
Sales people do not respond to your problems and complaints. The
assigned Consultant has to absorb all problems the Sales did not foresee. Consultant usually
becomes frustrated and do a half-hearted job.
·
Due to lack of time, Consultants usually use cut-and-paste method
to supply you documentations that are not relevant to your operations and
processes.
6. What grants or subsidy can Organization
apply ?
Innovation & Capability Voucher (ICV)
SME can claim S$5000 Voucher.
Go to Spring Singapore for more information.
GOOD
Free fund support for SME.
BAD
·
Eligible
criteria applies to SME. Check it first.
·
Spring
Singapore needs to approve your application before starting
project.
·
Extra
paper-works / documentations to be handled by SME.
·
SME
can only engage those consultants listed by Spring. These consultants usually
charge higher fees due to this ICV voucher.
Capability Development Grant (CDG)
SME can claim up to 70% project fee and certification fee. Capped
at S$30,000.
Go to Spring Singapore for more information.
GOOD
Free fund support for SME.
BAD
·
The
whole process is very tedious and long to get grant.
·
Eligible
criteria applies to SME. Check it first.
·
Spring
Singapore needs to approve your application before starting
project.
·
There
are “tons” of paper-works and documents to be submitted to Spring before
approval.
·
Claim
process is very tedious (Read information in website).
·
Consultants
usually charge very high fees due to Spring’s requirements for
consultants to submit progressive reports to Spring.
·
SME
to pay extra audit fees to Spring’s Contractor to audit your paper-works for
grant (S$400 – S$2000 depending on number of documents to audit).
7. What other Claims Organization can
you apply ?
Productivity and Innovation Credit (PIC)
Expenses in Staff training are eligible for PIC tax deductions / allowances. So
Organization pays less taxes.
Visit IRAS website (1800-356-8622) or contact SME Centre for
information.
Disclaimer : Information provided here is correct at time of this publication. Please check relevant website portal for latest information and developments.